FAQs
FAQS
Here you can find the answers to your questions. If you still need further support, or your question isn't answered here, please contact our customer service team and we'll help with whatever you need.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
When your order has been dispatched, you'll receive an automated email notification.
HELP! I HAVEN'T RECEIVED MY PARCEL — WHAT SHOULD I DO?
Contact us and we'll get it sorted for you. If your order has been dispatched with DPD Local, we can track and trace it using their online system.
Please note: orders placed after 12pm (midday) on a Thursday will be processed the following Monday, as our last shipment goes out midday Thursday and our packing team are off over the weekend.
DO YOU SHIP INTERNATIONALLY?
Due to changes following Brexit, we're currently unable to offer international shipping for direct customers.
If you're enquiring about trade or wholesale, this is something we can discuss further. Please contact info@chemical-warfare.com.
If you have any further questions regarding shipping, deliveries, and returns, please take a look at our delivery and returns page for more information.
THE ITEM I WANT TO BUY IS OUT OF STOCK — WHEN WILL IT BE BACK?
If the item you'd like to purchase has sold out, please sign up to our mailing list. When items you're interested in come back into stock, you'll receive an email notification so you can stock up quickly.
I WANT TO JOIN #TEAMCHEMICALWARFARE
If you're interested in joining our team of ambassadors, please take a look at our ambassador programme before getting in touch.