Shipping/Returns

HOW WILL MY PARCEL BE SENT?

UK MAINLAND

Postage cost is £5.50 for orders under £50 and for orders over £50, it is free. Express delivery is our only available option for all orders.

Orders placed after 12am on a Thursday will be processed on the following Monday as the last shipment goes out midday Thursday and our packing team are off for the weekend. 

Should the item not arrive within 5 days please contact your local sorting office to ensure that they are not holding the item for you.

Replacements for undelivered orders won't be possible until after this time scale (please note they do not deliver on a Saturday).

Please see below for a list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

HIGHLANDS & ISLANDS, CHANNEL ISLANDS, ISLE OF MAN AND NORTHERN IRELAND

Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.
  • FK19 - 20
  • HS1 - 9
  • IV1 - 32, IV36, IV40 - 49, IV51 - 56
  • KA27 - 28
  • KW1 - 17
  • PA20 - 49, PA60 - 78, PA80 - 88
  • PH1, PH5 - 10, PH15 - 26, PH30 - 44
  • ZE1 - 3

REPUBLIC OF IRELAND.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using DPDLocal.

WESTERN EUROPE

Due to transitions regarding BREXIT we are currently unable to offer this service.

REST OF THE WORLD

Due to transitions regarding BREXIT we are currently unable to offer this service.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?

When your order has been dispatched you will receive an e-mail notification advising of this.

HELP! I HAVEN'T RECEIVED MY PARCEL, WHAT SHOULD I DO?

Contact us - we will do anything we can to help.

If your order has been dispatched with DPDLocal then we can track and trace it using their online system.

Due to transitions regarding BREXIT we are currently unable to offer Europe and International Shipping.

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DELIVERIES OVER THE FESTIVE PERIOD 

We will be dispatching orders until 10am on the 24th December, after this the next dispatch date will be 29th, 30th and 31st. Normal operations will resume on Monday 4th January 2021.