Refund policy

Returns Policy

We offer a 14-day return policy. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • Your item must be unopened, unused, and in the same condition you received it.

  • It must be in its original packaging.

  • You must provide an order number or proof of purchase.

Please note, we cannot accept returns on the following:

  • Supplements that have been opened or have a broken seal

  • Gift cards

Once an item has been opened or used, we are unable to process a return or refund for hygiene and safety reasons.

If you have any questions about your return eligibility, please contact us before sending your item back.

Quality Assurance and Delivery Policy

All items undergo quality checks before leaving our facility to ensure they are sealed and free from any damage. We take pride in our quality control process to provide you with the best products.

While we are not responsible for any damage that may occur during delivery, we understand that this can occasionally happen. In the rare event that your item arrives damaged, we will file a complaint with the delivery company on your behalf to prevent future issues.

As a gesture of goodwill, we will offer you a discount on your next order. We value your business and strive to ensure your satisfaction with every purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@chemical-warfare.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chemical-warfare.com and send your item to: Chemical Warfare, 1 DENHAM WAY, FLEETWOOD, FY7 6PR, United Kingdom.


Shipping
To return your product, you should mail your product to: Chemical Warfare, 1 DENHAM WAY, FLEETWOOD, FY7 6PR, United Kingdom.


You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any items you are returning are your responsibility until they reach, please make sure you use an appropriate postage method.